Driver Service Agreement

1. Parties and scope

This Driver Service Agreement (the "Agreement") is made between […] (the "Service Provider"), which operates the Kayseri Mobil app (the "App"), and the person who is registered as a driver in the App's taxi module and uses driver mode (the "Driver"). The Agreement is layered on top of the Terms of Use; the Terms of Use, the Privacy Policy and the Community Guidelines also apply to the Driver.

• Service Provider: […], […], […]
• Contact: […] / destek@sosyalsehir.com

The App is installed for one city only; this Agreement covers the taxi service provided in the Kayseri installation. Driver mode is not a separate app: the Driver signs in to the main App with the business account they opened for their own taxi business; driver mode belongs to that business account and is never attached to a personal account.

2. Nature of the service

• The App is an intermediary that brings together a passenger hailing a taxi and the Driver. The contract of carriage is formed between the passenger and the Driver (the Driver's own taxi business); the Service Provider is not a party to the transport service.
• The App does not set, collect or pay out the fare. The fare is calculated by the taximeter according to the city's taxi tariff and paid by the passenger directly to the Driver. The Service Provider takes no commission on trips; the only fee the Driver pays the Service Provider is the business package in section 4.
• The city administration may change or close the taxi module and the driver registrations at any time; closing the module gives the Driver no right to compensation.

3. Application and conditions for being a driver

A person who wants to drive opens a business account for their own taxi business through the App's "Are you a taxi driver?" application and enters the plate and vehicle details. Each business account holds one driver only; every driver who shares a vehicle in shifts applies separately with their own business account. Driver mode opens once the city administration has approved the application and while the business's package runs; buying the package alone is not approval. To apply the Driver declares and undertakes the following:

• To be eighteen or older and to hold the driving licence and the other documents legislation requires for driving a commercial taxi (professional competence, psychotechnical assessment and the like, to the extent legislation requires).
• That the vehicle used is registered, licensed, insured and inspected as a commercial taxi, and that the plate and vehicle details are entered correctly. When the plate or vehicle details are renewed the business goes back to the city administration for approval, and driver mode stays closed until it is approved.
• If attached to a taxi station, that the attachment is real and current; the station is set by the city administration.
• To provide the documents the city administration requests. The Service Provider verifies documents to the extent legislation requires; the validity of the documents is the Driver's responsibility.

A false declaration is grounds for rejection of the application, cancellation of the driver registration and an account sanction.

4. Business package

• Driver mode can be used while the business package for the Driver's own taxi business runs. The package is per person: every driver buys a separate package for their own business account.
• The package's duration, price and whether it renews are shown on the purchase screen. Cancellation and refunds follow the rules of the channel the purchase was made through.
• When the package ends or the business is no longer listed, the Driver is taken offline and receives no new requests; a trip in progress can always be completed. Once the package is renewed and the business is listed again, the Driver can go online again.
• If the city administration rejects a paid application, the running package is cancelled; a refund is requested under the rules of the purchase channel.
• The package guarantees no number of requests or earnings; requests are distributed among online and available drivers according to the App's matching rules.

5. Independence

• The Driver provides the service independently, in the name of their own taxi business. This Agreement creates no employment, agency, partnership or representation relationship between the Service Provider and the Driver. The Driver is not an employee of the Service Provider; the Driver decides on working hours, time spent online and which request to accept.
• The Driver's tax, social security, professional chamber and licensing obligations belong to the Driver and their own taxi business.
• While using the App the Driver uses the Service Provider's brand only within the driver identity in the App; the Driver may not give the impression, on the vehicle or elsewhere, of acting in the name of the Service Provider.

6. Ride flow

A trip proceeds in the App through the following steps; every step is recorded:

• Request: the passenger hails a taxi by entering the pickup point (and, if any, the drop-off point and a note). The request is forwarded to online and available Drivers.
• Acceptance: the first Driver to accept takes the trip. Acceptance is a commitment to the passenger; an accepted request is not abandoned without good reason.
• Arrival: when the Driver reaches the pickup point they report "arrived"; the passenger sees this.
• Trip: when the passenger gets in, the Driver starts the trip; the Driver's location is shown to the passenger for its duration.
• Completion: at the destination the Driver completes the trip. The fare is paid in the vehicle according to the taximeter.
• Cancellation: the passenger or the Driver may cancel with a reason before the trip starts. If no Driver accepts within a set time, the request closes as "no driver found".

The Driver receives no requests while offline; no new request is forwarded while a trip is in progress. The Driver is not obliged to accept every request received while online; systematically refusing certain areas or persons, however, counts as discrimination.

7. Conduct rules

Throughout the trip and in every contact with the passenger the Driver:

• Obeys traffic rules, the taxi tariff and legislation; runs the taximeter, asks no fare outside the tariff and does not lengthen the route for a higher fare.
• Treats the passenger with respect; insult, harassment, threats, discrimination and disturbing behaviour are forbidden. Does not use, keep or share the passenger's personal details (name, address, phone, location) outside the trip.
• Does not switch to driver mode under the influence of alcohol, drugs or any substance affecting the ability to drive.
• Uses the phone during the trip only as legislation permits.
• Keeps the vehicle clean and safe and uses the reported plate; does not let anyone else use their driver identity in the App and does not take trips with another Driver's account.
• Keeps items the passenger has forgotten and returns them to the passenger or the city administration.
• Does not use a request received through the App to move the ride outside the App by arrangement with the passenger.

A breach of these rules leads to suspension or cancellation of the driver registration and to the account sanctions in the Community Guidelines.

8. Complaints and ratings

• Passengers may complain about a trip or a Driver through the report flow in the App or by writing to destek@sosyalsehir.com; complaints are reviewed by the city administration and the Driver is given the opportunity to respond.
• The Driver may complain about a passenger through the same routes.
• The App currently collects no ratings for trips. If the city administration introduces a rating system in the future, this Agreement is updated and the Driver is notified.
• The city administration may suspend or cancel the driver registration in case of repeated or serious complaints; in a serious breach cancellation without notice is possible.

9. Processing of data

In driver mode the following data is processed; see the Privacy Policy for details:

• Driver record: the business account's name, e-mail and phone, the business details, plate, vehicle details, attached station, package and approval status, online status.
• Location: while driver mode is on, and especially during a trip, the device's location is sent to the server at regular intervals. The live location is kept briefly to match requests and to show it to the passenger; the location pings during a trip are stored permanently as part of the trip record and used in examining disputes. No location is sent while driver mode is off.
• Trip records: the steps and times of every trip, pickup and drop-off points, cancellation reasons; there is no defined automatic deletion period for these records.
• What the passenger sees: when you accept a request the passenger sees your name, plate, vehicle, live location and a phone to call (your verified number; otherwise your station's or your own taxi business's number). The Driver sees the passenger's name, pickup point, drop-off point if any and note, and the passenger's verified phone number unless they chose "Hide my number"; if they did, the Driver messages them in the app. The number and the messages are available only while the ride lasts; in-ride messages are deleted after 30 days.

The Driver uses passenger data learned through the App only to carry out that trip; with regard to this data the KVKK obligations belong to the Driver and their own taxi business. The location permission can always be withdrawn in the operating system settings; without it driver mode does not work.

10. Liability and insurance

• The Driver and their own taxi business are responsible for damage to the passenger, third parties or the vehicle during carriage; taking out compulsory and optional insurance is the Driver's obligation.
• The Service Provider is not liable for damage arising from the passenger's conduct, non-payment, cancellation of a request, a technical outage of the App or an error of the location service. Except for intent and gross negligence, the Service Provider's liability is limited to the amount, if any, collected from the Driver.
• The Driver indemnifies the Service Provider against claims brought against it because of the Driver's conduct contrary to legislation while using the App.

11. Suspension and termination

• The Driver may switch driver mode off at any time or leave driving. Leaving driving does not close the business account or the package; attaching to the same business again with plate and vehicle details requires the city administration's approval again. The driver record is not removed before a trip in progress is completed.
• Closing the taxi business or rejecting the application also ends driver mode.
• The Service Provider or the city administration may suspend or cancel the driver registration in case of breach of this Agreement, the Community Guidelines or legislation, documents becoming invalid, repeated complaints or a safety concern.
• Removal of the driver record does not close the business account; the account continues under the Terms of Use. Past trip records continue to be kept for the resolution of disputes.

12. Governing law and changes

This Agreement is governed by the law of the Republic of Türkiye; the courts and enforcement offices at the Service Provider's place of residence have jurisdiction over disputes. When the Agreement changes the version date is updated, notice is given within the App and, where required, the Driver is asked to accept it again. For questions, destek@sosyalsehir.com.